Privacy Policy

Effective Date: April 22, 2025

At Symbio Energy Partners LLC (“Symbio,” “we,” “us,” or “our”), we value your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you access our website and related services (collectively, the “Service”). By using the Service, you agree to the practices described in this policy.

What Information We Collect

We collect information to provide and improve our Service, which includes connecting you with Retail Electric Providers (REPs), offering energy management consulting, and providing renewable energy solutions, battery sales, and installation services. The information we collect falls into two categories:

1. Personal Information

Personal Information is data that can identify you. You may provide this information voluntarily, or we may obtain it from third parties (e.g., REPs or utilities) with your permission. Examples include:

• Contact details, such as your name, email address, and phone number;
• Your Electric Service Identifier (ESIID) and historical energy usage data;
• Details about your property, such as its size or energy system specifications;
• Preferences for energy plans or services like battery installation;
• Information provided during energy management consulting or renewable energy solution inquiries.

2. Non-Personal Information

Non-Personal Information does not identify you and is collected automatically through technologies like cookies and analytics tools. This may include:

• Your IP address, browser type, or device information;
• Pages visited on our Service and time spent on them;
• Referring website URLs or search terms used to find our Service.

We use this data to enhance your experience and analyze Service usage. You can disable cookies through your browser settings or opt out of certain tracking via resources like AboutAds.info or YourOnlineChoices.eu.

How We Use Your Information

We use your information to deliver the Service and support our operations, including:

• Facilitating your enrollment with REPs by sharing necessary details;
• Retrieving and analyzing your energy usage data to provide tailored quotes;
• Preparing for future user account functionality, including account management;
• Communicating with you about your inquiries, services, or relevant offers;
• Improving our Service through usage analysis and feedback;
• Meeting legal requirements or enforcing our Terms of Service.

Non-Personal Information may be used to personalize content or advertisements and to monitor Service performance.

Sharing Your Information

We share your information only as necessary to provide the Service or comply with legal obligations. Recipients may include:

• REPs you choose to enroll with, to facilitate your energy contract;
• Service providers supporting our operations, such as battery installation partners or cloud hosting services;
• Legal authorities or regulators, if required by law or to protect our rights;
• Business partners in the event of a merger, acquisition, or asset sale, where your information may be transferred.

We do not share sensitive payment information with third parties unless directly related to your selected service (e.g., REP or installation provider). Third parties, including REPs, have their own privacy policies, which you should review.

Data Security

We implement industry-standard measures, such as SSL encryption, to safeguard your Personal Information against unauthorized access or loss. However, no system is entirely secure, and we cannot guarantee absolute protection. We are not responsible for the security of external websites linked from our Service.

If a data breach occurs, we will notify you promptly via email or a notice on our Service, as required by law.

Data Retention

We keep your information only as long as needed for business purposes (e.g., facilitating REP enrollment) or to meet legal obligations. You may request that we stop retaining your data by contacting us, though this may limit your ability to use certain features of the Service.

Your Privacy Choices

You have control over your information and can:

• Opt out of cookies using your browser settings;
• Request to stop the processing of your Personal Information by contacting us, which may affect Service access;
• Unsubscribe from promotional emails using the link provided in those messages;
• Update or delete certain account details (once user accounts are implemented).

Contact us using the details below to exercise these options. Some anonymized data may be retained for analytics purposes.

External Links

Our Service may link to third-party websites, such as REPs or partners. These sites operate under their own privacy policies, and we are not responsible for their practices.

Tracking and Browser Signals

We use analytics tools to track Service usage, which may involve third-party providers. We do not currently honor Do-Not-Track signals from browsers, but you can manage tracking preferences through your browser or opt-out tools mentioned above.

Children’s Privacy

The Service is not designed for individuals under 13 years old. We do not knowingly collect Personal Information from children under 13 unless provided by a third party with your consent.

California Privacy Rights

If you reside in California, you may request details about the Personal Information we share with third parties for marketing purposes and the identities of those parties for the prior calendar year. Contact us as outlined below to make a request. We will respond to one request per customer per year, provided it is submitted through the designated channels.

Updates to This Policy

We may revise this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated via email or a Service notice. Your continued use of the Service after updates indicates your acceptance of the revised policy.

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